Logan Hayes
Agoda is a popular accommodation booking platform that offers a range of features to enhance the guest experience. One such feature is the option to include breakfast with a room booking. However, there have been some reports from customers who experienced issues with their breakfast inclusions. In some cases, guests were surprised to find that breakfast was not included in their reservation upon check-in, despite selecting this option during the booking process. This has led to frustration and additional costs for guests. To avoid such situations, it is important for both guests and property owners to understand how to correctly add and manage breakfast options on Agoda. By ensuring that property facilities and services are accurately represented, guests can make informed booking decisions and avoid unpleasant surprises during their stay.
| Characteristics | Values |
|---|---|
| How to add breakfast to your Agoda property page | Tick the box next to Breakfast [free] |
| How to remove breakfast from your Agoda property page | Click the X on the Breakfast [free] box |
| What to do if facilities are not showing up properly | Contact Agoda for further assistance |
| What to do if deactivated facilities are not crossed out | Contact Agoda for further assistance |
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$9.77 $11.99
What You'll Learn
Contact Agoda if you have issues with your booking
If you encounter any issues with your Agoda booking, there are several ways to contact their customer support team for assistance.
Firstly, it is recommended to visit the Agoda Guest Help Center, which offers comprehensive resources in various languages to help you manage your bookings efficiently. Here, you can click on the "Need Help" button and explore recommended articles related to your inquiry.
If you require further assistance or have urgent concerns regarding amendments, cancellations, guest contacts, or refunds, you can contact the Agoda Hotline for your country. This phone number can be found in your booking confirmation email. When calling, ensure you have your Agoda Booking ID and Property/Hotel ID ready to facilitate faster assistance.
Alternatively, you can reach out to the Agoda support team via email at [email protected]. They are committed to providing a smooth and hassle-free experience for their customers.
It is worth noting that some users have reported issues with their Agoda bookings, particularly regarding the inclusion of breakfast. In such cases, it is advisable to inform the hotel directly and provide a screenshot of your booking details, as they may be able to accommodate your request.
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Use YCS to update property facilities
Agoda's Yield Control System (YCS) is a useful tool for property owners to update their property facilities and details. By keeping property facilities up-to-date, property owners can enhance guest satisfaction and make their property stand out. Here is a step-by-step guide on how to update property facilities using YCS:
Step 1: Sign in to YCS
Firstly, you need to sign in to your YCS account. If you manage multiple properties, select the specific property from the Listings.
Step 2: Navigate to Property Settings
Once you are in the YCS dashboard, navigate to the Property Settings page. This is where you can input valuable information and logistical details about your property.
Step 3: Update Property Facilities
To update property facilities, click on each tab (facility groups) and mark all the features available at your property. You can also provide information about amenities like meal plans and other benefits within your rate plans.
For example, if you want to add breakfast as an amenity, you can include this information in your rate plans. Additionally, you can click on the "Room Level Amenities" section to view and update the active facilities for each room.
Step 4: Review and Save Changes
After making the necessary updates, review your changes to ensure accuracy. Your changes will be saved automatically, but it might take up to 6 hours for them to reflect on the website due to caching issues.
Step 5: Contact Support for Custom Facilities
If you have facilities that are not available in YCS to tick, you can contact the Agoda Accommodation Support Team. They can assist you in displaying these custom facilities in other areas on the property page.
By following these steps, you can effectively use YCS to update your property facilities, ensuring that potential guests have a clear understanding of what your property offers.
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Ensure the Breakfast [free] box is green
To include free breakfast in the room information on Agoda, follow these steps:
- Ensure that free breakfast is offered for the specific rate plan you are booking. To do this, go to YCS > Rates and availability > Rate plans. Here, you can edit the Breakfast benefits available for each active rate plan.
- After confirming that free breakfast is offered for your desired rate plan, navigate to the room information section.
- In the room information section, locate the "Breakfast [free]" box.
- To include free breakfast in the room information, ensure that the "Breakfast [free]" box is green. If the box is not green, click on the checkbox to activate it.
- Once the "Breakfast [free]" box is green, your changes are saved, and free breakfast will be included in the room information for your selected rate plan.
By following these steps, you can ensure that free breakfast is offered and displayed correctly in the room information on Agoda. This will provide guests with accurate information about the amenities included in their booking.
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Contact the hotel directly if issues arise
If you encounter any issues while trying to add breakfast to your Agoda booking, it is recommended to contact the hotel directly. While Agoda allows hotels to update their property pages and room information, including details about breakfast, the process may not always be straightforward for the hotels.
In some cases, displays on Agoda's website may show incorrect information about the facilities offered by a hotel. This could be due to inactive room types with specific room facilities still stored on their system. As a result, you may find that the breakfast option is not accurately reflected in your booking.
By contacting the hotel directly, you can clarify whether breakfast is included in your reservation and, if not, inquire about the possibility of adding it. It is advisable to provide them with details of your booking, including any screenshots or relevant information that indicates your expectation of breakfast being included.
If the hotel confirms that breakfast should be included in your booking, they can make the necessary adjustments directly with Agoda. This ensures that you receive the expected services during your stay.
Additionally, contacting the hotel directly allows you to understand their specific policies and procedures regarding breakfast inclusions. This can help avoid any further confusion or disappointment upon check-in.
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Inactive facilities may cause problems
It is important to ensure that inactive facilities are correctly deactivated on Agoda to avoid potential problems and customer dissatisfaction. While inactive facilities may still be displayed on the property page with a lighter colour and crossed out, incorrect setup or inactive room types with stored facilities can lead to issues.
Firstly, inactive facilities that are not properly deactivated may still appear as active to customers, leading to confusion and disappointment during their stay. This can negatively impact the customer experience and result in negative reviews, as seen in some customer complaints on TripAdvisor. Customers have expressed frustration when expecting certain facilities, such as breakfast or Wi-Fi, only to find out upon arrival that these were not included in their booking.
Secondly, inactive facilities that are not correctly managed can impact search visibility and booking decisions. Agoda's search filters highlight properties with popular facilities, influencing guests' choices. If inactive facilities are not properly deactivated, potential guests may be misled, affecting their booking decisions and causing disappointment.
To address these issues, property owners should carefully manage their facility offerings on Agoda. They can deactivate unavailable facilities in the YCS system, ensuring that any inactive room types do not store outdated facility information. By regularly reviewing and updating their property pages, owners can prevent inactive facilities from causing problems for prospective guests.
Additionally, clear communication with customers is essential. Property owners should ensure that booking confirmations accurately reflect the included facilities to avoid misunderstandings. By proactively addressing inactive facilities and providing accurate information, property owners can enhance the customer experience and reduce potential issues associated with inactive facilities.
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Frequently asked questions
To add breakfast to your Agoda booking, you will need to contact Agoda directly.
Breakfast inclusion depends on the room package you have selected and the price you have paid. Some packages may not include breakfast, or it may be an optional extra.
Yes, you can modify your booking by contacting Agoda directly. They will be able to assist you in adding breakfast to your reservation.
Contact Agoda's customer support and inform them of the issue. Provide any necessary proof of your booking, such as screenshots or confirmation emails, to facilitate a smooth resolution.
